Enough is enough.
I'm done with spending hours in queues for Standard Bank NOT to solve its own IT problems. In total, I've spent five hours in the bank this week, and achieved exactly nothing. The new internet banking interface has a glitch. I have tried with consultants to add my cards to the new app without luck. We deleted and reinstalled the app. Twice. I re-registered on the new app. Twice. Still, neither card (which works fine at ATMs and tills) is accepted, and when I try to link them, I get two error messages - "already linked to another account" - ok, so what next? Try the other card. It says, "linked to other"- except i HAVE no other accounts...! I also have no more patience. I will be leaving Standard Bank in the new year. Please sort this out soonest. I have not been able to transact properly for days and days and for this I'm paying a premium? Two words for you, Standard Bank. Two. Words. You can work them out, eh?
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
11 Dec 2021, 08:52Dear Jess H
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's reply11 Dec 2021, 08:52
Official
Dear Jess H
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
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's updateReviewer Update
17 Dec 2021, 14:37Nompumelelo Ndlhovu was helping me. She called 14 Dec and we spent a while on the phone while she tried all the things I'd already done at the Knysna branch with its consultants. No change in the issue. I asked to be put directly in touch with the Internet Banking division, but that didn't happen (and I can't do it from Knysna branch because they're using the desk for 'something else' at present. Perhaps to hold their Christmas bouquet.) Then I didn't hear back from her. That was 2 working days ago, minus Dec 16 public holiday. I've since emailed a follow up but received no reply. Maybe she's gone on holiday. I'd like to as well, but I have an internet banking facility that is not working, payments that are not being paid as a result, and a Bank that clearly is not setting standards. I will be leave Standard Bank in the new year.
's update17 Dec 2021, 14:37
Reviewer Update
Nompumelelo Ndlhovu was helping me. She called 14 Dec and we spent a while on the phone while she tried all the things I'd already done at the Knysna branch with its consultants. No change in the issue. I asked to be put directly in touch with the Internet Banking division, but that didn't happen (and I can't do it from Knysna branch because they're using the desk for 'something else' at present. Perhaps to hold their Christmas bouquet.) Then I didn't hear back from her. That was 2 working days ago, minus Dec 16 public holiday. I've since emailed a follow up but received no reply. Maybe she's gone on holiday. I'd like to as well, but I have an internet banking facility that is not working, payments that are not being paid as a result, and a Bank that clearly is not setting standards. I will be leave Standard Bank in the new year.
's updateReviewer Update
21 Dec 2021, 11:58After 7 days, various phone calls and emails, the issue was finally resolved. Thanks to Nompumelelo for staying the course and for the internet banking division for knowing what it's doing once you eventually get through to them. Both ladies were helpful and I can, once again, access the data that the new profile made unavailable. I will not, however, be staying with Standard Bank in 2022 based on this experience as its clunky systems and its abysmal communications are costing me far more than the premium I'm paying for monthly (and not receiving the dues of). And I'm still able to take those screenshots inside the app...
's update21 Dec 2021, 11:58
Reviewer Update
After 7 days, various phone calls and emails, the issue was finally resolved. Thanks to Nompumelelo for staying the course and for the internet banking division for knowing what it's doing once you eventually get through to them. Both ladies were helpful and I can, once again, access the data that the new profile made unavailable. I will not, however, be staying with Standard Bank in 2022 based on this experience as its clunky systems and its abysmal communications are costing me far more than the premium I'm paying for monthly (and not receiving the dues of). And I'm still able to take those screenshots inside the app...