Enough is enough!!!

Long story short - We have returned from the UK after a year out the country and have been into Carnival Mall Standard Bank enough times to sort this matter out. Lucinda who is the branch manager has been nothing but helpful but she can also do so much!! We contacted the solicitors last year via email to sort this matter out with no reply from them or the Standard Bank Legal department. Standard Bank who were at fault in the first place are quick to hand peole over but communication is seriously lacking! I have had enough!