Enormous ***** on my account, which seems obvious can only be with someone from Standard compliance.

My daughter in London whose card limit is R15 000.00 has had R166 000.00 put through her account at a Hilton in Brazil. She immediately reported this to ***** who gave her a confirmation number. That didn't stop another R15 000.00 going through her account from the same Hilton later. There is no way in hades that this could have happened without someone in Standard Bank's compliance. Getting hold of ***** at standard is impossible, they simply do not answer their phone. I waited over 10 minutes the first time then put the phone down. I tried again and this time waited over 6 minutes before putting the phone down. I tried a third time about 30 minutes later and finally a lady answered the phone. I gave her the details, then the line dropped, she did not phone me back. The executive complains division phone does not work. I am a private bank client, and even they did not answer their phones. I actually have no idea why I bank with Standard. Perhaps it is time to rethink.