1 reviews | Active since Aug 2017
Endless struggle
My brother opened an student account card 3 months ago, the 1st time he got the card it would not work at the ATM. Needless to say we went back to the bank and stood in the queue to have the issue resolved, but 3 months and lots of visits to the bank, the manager and staff can not help us. My brother is going to university in a week and needs a card ASAP. We still don’t know how to resolve this issue because the manager said it’s a headquarters problem. If this is not resolved ASAP we will open an account at a different bank.
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
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*** (fax)
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Best regards,
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly email us on the below email address with your account or ID number in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Regards
Simphiwe Mtolo
Complaint Resolution Centre
***
*** (fax)
***
Best regards,