OR
Omg R
1 reviews | Active since May 2020
30 May 2020, 12:06
Endless problems ...
1) Tried to log into the app on my phone and suddenly I'm being asked for my password but i always use my fingerprint to log in
2) now when i tried resetting the password , it said details are different to what you have - what's the point of telling me to reset if i can't ?
3) Emailed internet banking email address 28 May 2020 - no reply to that
4) Received a sms about money being deposited into an account but no1 has the phone number - looks like someone used a false number - maybe by accident ?
5) Tried to withdraw money at an ATM - it tells me that i entered the pin too many times - which is impossible as it was the 1st time using the ATM
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Replies (2)
Standard Bank's replyOfficial
31 May 2020, 05:34 Hello, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply31 May 2020, 05:34
Official
Hello, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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*** *** (fax)
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Standard Bank's replyOfficial
10 Jun 2020, 10:17Dear Omg Really
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply10 Jun 2020, 10:17
Official
Dear Omg Really
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***