Endless frustration with standard bank

<p>I bought a house in 2011 with my mother. Our bond was approved through standard bank as my mother has a standard bank account. Recently we decided to have the house and bond transferred into my name alone as my mother is no longer working. </p> <p>I currently work and live in Saudi Arabia. But I was in South Africa In May and took the opportunity to start the process of having the bond transferred. I went to standard bank in blue route mall and spoke with a consultant there. Unfortunately I do not remember her name. I explained my situation to her, including the fact that I work in Saudi Arabia and that I will only be in South Africa for a short period. She assured me that all documents will be signed and sorted out before I left. I asked her at the time if I needed to open a standard bank account as i don't normally bank with standard bank. She told me clearly that I do not need a standard bank account to continue paying my bond with standard bank. I also asked her to change my debit order details so that the payment will be through my fnb account. I also noted that the address on the bond was an incorrect address. My mother told me that she had tried to change this address multiple times. I asked the consultant to change the address. I signed various papers with her for all of the above requests. For 2 weeks we heard nothing from standard bank and the time was approaching for me to return to Saudi. I contacted standard bank again. Nothing had been done to transfer the bond or the house. My mother contacted hello peter and the bank then sorted the transfer of the bond into my name over night. They then contacted the attorneys for the transfer of the property into my name. That was in early June. Since then I have heard nothing from the attorneys with regards to transferring the bond. Also standard bank messed up my debit order and last month the money had to be transferred via my mothers standard bank account. My mother again contacted hello peter when she got no help from standard bank. I was contacted by a miss Zeenath hassen from the standard bank complaints department. She assured me that she could sort out my debit order via email. I sent her the letter she requested to initiate the debit order. Since then o have sent her 4 emails in the last week asking her of the debit order will be effective from the 1st of August. I have had no response from her. I also asked her regarding the attorneys and the transfer of the house to my name. The debit order did not go through today. I have tried again to contact miss Zeenath hassen. She still has not responded and I am not sure if I should pay the bond manually or wait for the debit order. Also miss Hassen hs informed me that i need a standard bank account tk have access to my bond. This after the consultant at the locl branch told me the opposite. Now i am in saudi and i cannot open an account. I cannot monitor my bond as the adress on the standard bank system is still incorrect after it has been corrected by myself and my mother various times. So i recieve no statements and cannot access my bond via internet bankimg. Standard bank home loans department has been nothing but a disappointment to me. They can not sort out even the smallest problem. I am frustrated. All I want is for the debit orders to be paid automatically and on time and for the address to be corrected so that I can receive statements. </p>