Endless delays with revolving credit application

Having app**** a week ago and being told that my application had been accepted and that the funds would be in my account shortly, i still have not had any feedback whatsoever. I phoned in several times only to have each person transfer me to YET ANOTHER DEPARTMENT. Several even promising to escalate the matter and have someone call me...Not one single person has called me since i initially app****. Been a customer of standard bank for well over a decade, and every time i try to do anything through them i get hassle. Maybe it's time to move to FNB?