TM
Thando M
1 reviews | Active since Sept 2017
11 Jan 2025, 10:06
Endless delays and anxiety
On 19 December 2024, I made an application for a credit card with Standard Bank (Davenport). On the 30th I was asked to resubmit my documents because of a system issue. I was later informed that my application has been sent for verification. I have not received any feedback except that the consultant is also awaiting feedback as well. This is frustrating and just upsetting to say the least.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
11 Jan 2025, 11:03Dear Thando
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jan 2025, 11:03
Official
Dear Thando
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
TM
Thando M's updateReviewer Update
13 Jan 2025, 11:14I still have not heard back from Standard Bank this, despite having sent an email to the consultant and calling .
TM
Thando M's update13 Jan 2025, 11:14
Reviewer Update
I still have not heard back from Standard Bank this, despite having sent an email to the consultant and calling .
Standard Bank's replyOfficial
13 Jan 2025, 11:54Good day Thando,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Jan 2025, 11:54
Official
Good day Thando,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
13 Jan 2025, 11:55Good day Thando,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Jan 2025, 11:55
Official
Good day Thando,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
TM
Thando M's updateReviewer Update
14 Jan 2025, 10:52Day 25 of no response despite being told that I will receive a response COB yesterday.
TM
Thando M's update14 Jan 2025, 10:52
Reviewer Update
Day 25 of no response despite being told that I will receive a response COB yesterday.