Endless Account Issues - No Feedback after a week

After sending a message to your Facebook page regarding the endless problems I have been having since opening a secondary Elite account. I was promised I will hear from Standard Bank. This was on the 6 July after I found out about all these issues on the 3 July, Via general banking. Who also told me someone will get back to me. I still have had no feedback from Standard Bank. <br> I explained that after going to a branch to open my wife's secondary account and arranging signing powers for both my wife and me, the branch did not process the signing powers correctly. I am being charged an incorrect monthly service fee(R95 instead of R79), I am unable to get onto online banking using the new cheque card, and my Wife's name is incorrect on the account (Still her old name)<br> <br> I am getting nowhere with Standard Bank. No one has gotten back to me after a week.<br> <br> Unsatisfied.