1 reviews | Active since Jan 2017
Ending my Relationship with Standard Bank after over 15 Years! Poor Service Delivery
Whilst I have a personal banker who is an absolute sweetheart, I am quite unhappy with the service at this stage.
I have been trying to get assistance for around two months now on two different enquiries and refuse to ask for assistance repeatedly. Why should I? My card's monthly service fee clearly indicated what my services should include.
So after over 15 years with Standard Bank, my husband and I have decided to move all our facilities to FNB instead.
Is there still anyone from Standard Bank willing to go the extra mile and assist? Where do I even start?
Going into any branch is useless because the personnel in the branches refer you to calling various numbers that get you nowhere, promises are made for callbacks, and never followed through.
We are just so tired - tired of struggling to receive services we are paying for, tired of unresolved queries and just fed up with poor service delivered by a company that no longer wants to service paying clients.
We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
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We are saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards
Standard Bank Hello Peter Team
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Thank you kindly.
This is personally a very sad and emotional end to a long relationship. Please know that I have been very patient and it takes a lot to push me towards the point of moving my accounts.
Hope to hear from you soon.
Warm Regards,
Thank you kindly.
This is personally a very sad and emotional end to a long relationship. Please know that I have been very patient and it takes a lot to push me towards the point of moving my accounts.
Hope to hear from you soon.
Warm Regards,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
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The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
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