EJ
Ensa J
1 reviews | Active since Aug 2023
31 Aug 2023, 15:27
eNatis form not available from bank
I requested an eNatis form of my vehicle that was paid off long ago (2016). After numerous phone calls I was informed that the document was delivered at a specific branch in March 2017 although I cannot remember that I was informed that the document was at the bank. Nonetheless - now that we want to sell the car, I was informed by a lady at the bank that the forms were destroyed and that I will have to pay R500 to get new forms. I did the payment, requested that a duplicate is provided. Four weeks later NO communication from the bank. Please - this is not acceptable. Can anyone please assist me to sort this problem out?
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
31 Aug 2023, 15:29Dear Ensa
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply31 Aug 2023, 15:29
Official
Dear Ensa
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team***
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards, Standard Bank Hello Peter Team***
EJ
Ensa J's updateReviewer Update
31 Aug 2023, 16:04Dear Standard Bank,
Thank you, I received a phone call from the bank after this post and hope that this matter will be resolved soon.
I think the issue is that I was informed that the process takes a week and when I followed up after 3 weeks, I was told that the proof of payment that was sent to the suggested email was not in the correct format - nobody communicated to me to inform me that I submitted the wrong proof of payment. This delayed the process.
The new consultant (NMcM) was very helpful and put the order through himself on 24 August, for which I am very grateful. I was under the impression that I would receive the document by 30 August. Apparently, it is at the courier now. I hope it will be delivered to me by latest tomorrow (1 September).
Apologies for using this platform to raise my concerns as there are no contact details from the bank to raise concerns even though I have a so-called personal banker. I do not have any details of the specific person - which defeats the purpose as I never receive any communication from this person or do not know whom to contact.
Kind regards,
Ensa
Thank you, I received a phone call from the bank after this post and hope that this matter will be resolved soon.
I think the issue is that I was informed that the process takes a week and when I followed up after 3 weeks, I was told that the proof of payment that was sent to the suggested email was not in the correct format - nobody communicated to me to inform me that I submitted the wrong proof of payment. This delayed the process.
The new consultant (NMcM) was very helpful and put the order through himself on 24 August, for which I am very grateful. I was under the impression that I would receive the document by 30 August. Apparently, it is at the courier now. I hope it will be delivered to me by latest tomorrow (1 September).
Apologies for using this platform to raise my concerns as there are no contact details from the bank to raise concerns even though I have a so-called personal banker. I do not have any details of the specific person - which defeats the purpose as I never receive any communication from this person or do not know whom to contact.
Kind regards,
Ensa
EJ
Ensa J's update31 Aug 2023, 16:04
Reviewer Update
Dear Standard Bank,
Thank you, I received a phone call from the bank after this post and hope that this matter will be resolved soon.
I think the issue is that I was informed that the process takes a week and when I followed up after 3 weeks, I was told that the proof of payment that was sent to the suggested email was not in the correct format - nobody communicated to me to inform me that I submitted the wrong proof of payment. This delayed the process.
The new consultant (NMcM) was very helpful and put the order through himself on 24 August, for which I am very grateful. I was under the impression that I would receive the document by 30 August. Apparently, it is at the courier now. I hope it will be delivered to me by latest tomorrow (1 September).
Apologies for using this platform to raise my concerns as there are no contact details from the bank to raise concerns even though I have a so-called personal banker. I do not have any details of the specific person - which defeats the purpose as I never receive any communication from this person or do not know whom to contact.
Kind regards,
Ensa
Thank you, I received a phone call from the bank after this post and hope that this matter will be resolved soon.
I think the issue is that I was informed that the process takes a week and when I followed up after 3 weeks, I was told that the proof of payment that was sent to the suggested email was not in the correct format - nobody communicated to me to inform me that I submitted the wrong proof of payment. This delayed the process.
The new consultant (NMcM) was very helpful and put the order through himself on 24 August, for which I am very grateful. I was under the impression that I would receive the document by 30 August. Apparently, it is at the courier now. I hope it will be delivered to me by latest tomorrow (1 September).
Apologies for using this platform to raise my concerns as there are no contact details from the bank to raise concerns even though I have a so-called personal banker. I do not have any details of the specific person - which defeats the purpose as I never receive any communication from this person or do not know whom to contact.
Kind regards,
Ensa
Standard Bank's replyOfficial
31 Aug 2023, 16:15Hello Ensa
Thank you for getting back to us, we understand your frustrations and are glad that you have been contacted.
We trust that the delivery will reach you in time.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us, we understand your frustrations and are glad that you have been contacted.
We trust that the delivery will reach you in time.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply31 Aug 2023, 16:15
Official
Hello Ensa
Thank you for getting back to us, we understand your frustrations and are glad that you have been contacted.
We trust that the delivery will reach you in time.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for getting back to us, we understand your frustrations and are glad that you have been contacted.
We trust that the delivery will reach you in time.
Should you need any further assistance, we’re always here to help.
Kindest regards, Standard Bank Hello Peter Team ***