Empty Promises on ***** investigation and payout - reference ***

My account was *****ed on the 25th October - I called 26th October 2024 to open a ***** case, and was told it takes 7 days to investigate. I waited my time out, and got a positive call from Shirley on the 06/11/2024 at 15:25pm confirming all is resolved, Standard bank will pay my money back in 48 Hours. I followed up on the 8th November 2024 in the morning to check if all is on track for my payout, and I was told it is not 48 hours yet, and was assured the payout would be done by the afternoon. It is now 12/11/2024 15:28pm, no answer on the phone *** opt.1- and not a cent was paid, what is even worse is the card that was used to commit the ***** is still active on my banking profile, how can I trust Standard bank, with whom I have banked with for over 10 years, there is no security and safe keeping of my money.