DP
Deoudone P
1 reviews | Active since Jul 2016
11 Jul 2022, 10:33
Empty promises for automatic travel insurance
Had to pay for my "automatic travel insurance" through Bryte Travel Insurance.
Standard Bank's site literally says "You qualify for automatic travel insurance when using your Standard Bank visa, master or cheque card to purchase your conveyance ticket." that was the only reason I used my Standard Bank master card to buy the tickets. Alas when trying to get the travel insurance certificate from Bryte Travel Insurance - only tickets purchased with a credit card are valid?
Nice catch, had to do the whole process from scratch anyways and pay. Empty promises abound.
Should've gone through FNB, they offer the same thing.
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Replies (3)
Standard Bank's replyOfficial
11 Jul 2022, 11:18Good Morning Deoudone Pretorius
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Jul 2022, 11:18
Official
Good Morning Deoudone Pretorius
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
DP
Deoudone P's updateReviewer Update
15 Jul 2022, 13:40Have not received any further correspondence from Standard Bank yet..
DP
Deoudone P's update15 Jul 2022, 13:40
Reviewer Update
Have not received any further correspondence from Standard Bank yet..
Standard Bank's replyOfficial
15 Jul 2022, 13:52Good Day Deoudone
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply15 Jul 2022, 13:52
Official
Good Day Deoudone
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***