Empty promises by Standard bank.

Hello Peter On the 18/12/2020; My mother was de*****ed R3000, after having made a purchase in Port Elizabeth, she saw a notification of money that was withdrawn in Checkers (Mall of Africa)that of which we heard from their consultant.after having called standard bank help line, since we suspected something was suspicious. We were transferred to the ***** department over the telephone of which it did confirm that the transaction was *****ualent and the case of ***** was opened. We were then informed that the money was going be reversed within 6 working days. Of which to till to date there hasn't been such transaction of money reversal...she is been going to Motherwell branch and be promised that the money was going reflect after 2 working days.