Empty promises and no follow through

How come I am not surprised with the level of service from Standard Bank once more - last week I wrote a review on the terrible service I have received of late from their business banker - within minutes after posting I received countless emails from Standard Bank Hellopeter team promising me that it will all be sorted out and even as far as promising me that the banker in question ( Nwabisa Sofute from Bayside branch in Cape Town) would contact me with a resolve on Friday and also they would phone me as well to confirm that the banker had been in touch. Needless to say neither bothered to call me so there I am - no better off than before - lots of empty promises and lets be honest - all I need is a statement covering a few months - not a loan, or a bond, a simple statement that could be emailed through within minutes - it has now been a whole week and still nothing .....I never ever want to deal with this banker ever again and if any of you ever get told that he is to be your banker .. all I can say is run!!