LB
Laura B

1 reviews | Active since Dec 2021

30 Aug 2025, 05:38

Empty promises and lack of Truth

Stay away from Standard Bank. Run to Any other Bank but these guys. I was happy on my Prestige account when Siya Kgalifa called me and offered to upgrade my account. After numerous times resisting, shared what I wanted to achieve and he assured me they would be able to assist and walk this journey with me. Long story short, nothing promised was ever achieved. From a face to face meeting to going through my finances to cancelling a *****ulent transaction that is Still going off my account today, to still being charged fees for an a private account and overdraft facility that I Never asked for. It has been over months that I asked the account be closed, instead I get told I need to clear the negatives and first. (all caused by their fees and not cancelling the account as I requested). I will Never trust Standard Bank with anything pertaining to my finances. After being with them for over 7 years, they have left a permanent sour taste in my mouth. As it stands, my account reflects a minus of almost R4000 all made up of daily and monthly charges on an account I requested be closed months ago.

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Replies (1)
Standard Bank
Standard Bank's reply30 Aug 2025, 08:33
Official
Good day Laura, 

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards,
Standard Bank Hello Peter Team 
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