SS
Sibusiso S

1 reviews | Active since May 2015

17 May 2023, 11:30

Empty Promises and ***** consultants

Standard is one of the worst to bank with especially if you are small business owner. we opened a business account with them after promises that the offers the best business accounts on the market. We had Mymobiz package that never assist us with anything except the inconvenience and exorbitant charges. The business consultant that operates mostly from the Newcastle Mall promised us assistance with products and she is nowhere to be found and never bothers to returns calls. We have tried more that ten times to get hold of her but she never returns calls. We are closing our account and migrating to Capitec since they now have business accounts. The consultants should be approachable and be fortright with the customers to build goodwill and foster business relationships instead of avoiding customers and not respond to emails as they promised. It means they only lure you to bank with them and then vanishes. thank you, Standard Bank, with your no good for nothing services.

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Replies (4)
Standard Bank
Standard Bank's reply17 May 2023, 11:33
Official
Dear Sibusiso

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply18 May 2023, 13:49
Official
Good day Sibusiso

Thank you for taking our call.

Please be advised that final feedback has been provided to your Business Partner.

Kindly do reach out to her for further feedback.

Have an awesome day further.

Kindest regards
Standard Bank Hello Peter Team 
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SS
Sibusiso S's update19 May 2023, 13:42
Reviewer Update
Thank you to the lady by the name of Thabisile Nxumalo and Lavisa Somzana who took the matter up and got us the feedback we needed. The result needed not necessarily to be in our favor but we needed to be attended to as customers instead of the ducking and diving by people who are actually getting paid to liase with customers. It is sad that these issues have to be taken up with platforms such as these for them to be attended to, it is completely unnecessary. Thanks again for the feedback.
Standard Bank
Standard Bank's reply19 May 2023, 13:46
Official
Dear Sibusiso

Thank you for allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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