Empty Promises

In December a consultant phoned us to sell a bank account to us because we took out another product of them, and as per the call we had with him, he offered us a lot of benefits, one was that we will get a free Standard bank sim card and we will get R110 airtime to the sim cards and not pay anything extra, when we collect out card at the branch the sim card was not ordered and I had to call in and ordered the card, just to find out that I will have to 81 something foe the sim card. I am already paying for a sim card and a phone with another service provider so why will I pay for an extra sim card????? He also said that we will not be paying service fee on the account but yet I am paying service fee, because of this I had to pay penalty fees on the account I logged a request for the penalty fees to be removed but they declined the request because this is my fault. I have asked for the recording of the call one week ago and still I did not received any correspondence from them with regards to the recording. I have send an email to the consultant who have sold me the product asking about what I have just mentioned almost a month ago and he still did not respond to me!!!! Now I remember why I have left them 5 years ago and went to a way better bank !!

Don't even know how many empty promises will pop up with this bank.