Empty Promises

An amendment to a bond application has taken weeks so far and still not completed. Despite numerous phone calls to the call centre, there still doesn't seem to be any progress.<br> <br> My application has been escalated about 7 times now, so who knows how many escalation levels there are, or at which point anything actually gets done.<br> <br> Promises are made every time I speak to them, that either updates will be given, or managers will return my call with information by close of business that same day. However, these promised actions never materialize.<br> <br> Their stories and excuses seem to change every time you speak to a different consultant. I really don't know if anybody in that call centre has the slightest clue on how to get anything done. They are very good at reading their prescribed responses and placing you on hold though.<br> <br> Please get someone to provide me with feedback on my application and let me know what the hold up is!