Empty Promises

<p>We have a VERIFONE credit card machine supp**** by Standard Bank Merchant Services for our practice in Knysna, one day a technician arrived saying we needed to upgrade our machine fromt he Telkom line based one to another machine. We were not asked if we wanted to do this, they just arrived. On enquiring, the monthly cost went from something under R100 to over R300. SO we decided not to do it. Our machine had been working fine. A week later our machine started giving trouble and not processing transactions. SO they were not able to help us from a technical point of view and we were told we hadto upgrade. SO we decided to and they told (Thabang Manasoe via email - ""Please note that we have a turn around time of 48 hours, I will however try to escalate this matter given the urgency of your request"".) us there would be a turnaround time of 48 hours. we are now told that it is goign to be another day or maybe two on top of that (a week after the request with one public holiday in between). This after they said they were goign to escalate it as it was a matter of urgency.</p> <p>I dont mind how long something takes, but it really pushes all my buttons, that I am not a valued cleint but a nobody, when they tell me it will take 48 hours and takes double that time. And to top this the people that I speak to take no accountability for it by expressing how they understand how inconvenient and inconsiderate it has been. (Khanyisa) They dont seem to care. And I dont like people getting away with poor service.</p>