EMPTY PROMISES

I have been waiting for 2 full weeks now for standard bank to process payment from my late mother’s funeral policy as discussed with few of their agents telephonically. I have called their offices numerous times and was advised that the money has been processed and that I should allow 3 working days to pass. I am not sure how many more days need to pass before I can get assisted. This has been a very stressful experience!!As if dealing with loss is not enough , one has to now deal with empty promises with agents who clearly failing to resolve customer queries.