CV
Christene V
1 reviews | Active since Feb 2018
02 Aug 2019, 06:11
Empty promise
On 31 July 2019 I phoned Standard Bank's home loans department to make arrangements with regards to my monthly payments that should be stopped temporarily. The person that I spoke to promised me that Standard Bank will phone me back to make arrangements. Now I had to go to my own bank to stop the debit order. I'm sure that they will contact me, now that the payment has been reversed and stopped. I honestly don't know why a client should phone several times before they get the help that they asked for.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
04 Aug 2019, 05:31 Hello Christene
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
**** *** *** *** *** **** (fax)
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
**** *** *** *** *** **** (fax)
Best regards,
Standard Bank's reply04 Aug 2019, 05:31
Official
Hello Christene
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
**** *** *** *** *** **** (fax)
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Tshilidzi MulaudziComplaint Resolution Centre
**** *** *** *** *** **** (fax)
Best regards,
Standard Bank's replyOfficial
07 Aug 2019, 14:53Dear Christene van Vuuren
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Standard Bank's reply07 Aug 2019, 14:53
Official
Dear Christene van Vuuren
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you for posting your comments.
An email was sent to you requesting further details.
Awaiting your response.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Standard Bank's replyOfficial
16 Aug 2019, 11:43Dear Christene van Vuuren
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,
Standard Bank's reply16 Aug 2019, 11:43
Official
Dear Christene van Vuuren
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter is being attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Best regards,