1 reviews | Active since Oct 2014
Employees need more training
I settled my Term Loan on 27-02-2024 and when I confirmed the account closed on the 28-02-2024 the consultant advised that my Debit Order will be cancelled automatically. My debit then ran on 01-03-2024. I called in on Saturday 02-03-2024 and another consultant told me that the payment would bounce back within 3 days. On Tuesday 05-03-2024 I then followed up as no funds has been reveresed and the consultant said she would need to log a service request ***). Yesterday I received an SMS saying the call was resolved and I thought MY MONEY would be credited at midnight...still nothing!!
I am currently on another call and the lady is saying whoever updated the call noted "does not have a mandate for a refund"
This is my money that has been out of my account for a week!! I demand compensation and my money back with immediate effect!!
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for taking our call. our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards, Standard Bank Social Media Team ***
Thank you for taking our call. our team would like to thank you for your patience while we resolved your matter. We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards, Standard Bank Social Media Team ***