Employees going the extra mile

This is more of a compliment for a Std Bank employee rather than the bank itself. This weekend, I had the displeasure of visiting the Standard Bank branch in gateway, durban. Some employees were extremely lacking in knowledge and basic common courtesy. However, the consultant, Rusheeve Singh, who came through to assist me was so professional and helpful that she must be commended for her excellent customer service and empathy. I had been made to wait needlessly with my 9 year old son for almost an hour before she came to our rescue and sorted everything out, keeping us well informed at every step of the process. I can't begin to express how frustrating this visit was and have wrote a complaint on HP. One of the managers did help and tried to assist but their tellers seemed too lazy or disinterested to care. Thankfully this branch does have a few stars in the form of Rusheeve and the manager/supervisor who tried to help.