Employ more people like Heinrich!

I would like to sincerely thank Heinrich Fritz from your Alberton New Market branch. I have been trying to reactivate my internet banking, after losing my phone and changing my number. I went to 3 different branches to try getting my new number to send OTP numbers. All they could do was update my new number, but they couldn't update it, to be my new TOP no. This was sorted out by the intelligent Heinrich! Not onl;y did he understand what to do, but even understands permissions to check on my device. I wish grading systems could be brought back to banks like we had at ABSA. In our day we had grading systems, where people doing a similar job, but could be graded higher based on their level of competency. This we achieved by continually upskilling ourselves and thus being more efficient & beneficial to the bank and mostly it's customers. He deserves a raise and or a promotion. As the young people say "That man deserves a beer"... Not really a beer but you get my meaning. Also it would be nice to see a variety of Races, being employed as opposed to just having like 90% Black staff. Once again thanl you most kindly Heinrich!