Embezzlement, unfair treatment

Hi my name is Marriet Montwedi, writing this complaint on behalf of my mother Phyllis Gottfried, a 78 year old woman, who was or still being treated poorly by this bank, it's being close to 5 years still waiting for her query to be finalised, get sorted out, She had her money withdrawn from her account from that bank years ago, even to date they still having running from pillar to post, I find this behaviour appalling, since she is a senior citizen of this country to be having her running around like that, documents an all but they treating her this badly, I'm so disappointed nd surely would very much appreciate it if this matter could be sorted out, from Soweto Jabulani Standard bank