SG
Simbarashe G

1 reviews | Active since Sept 2018

09 May 2019, 09:59

Embarrassing Bank

One of the most embarrassing retail experiences I have ever had thanks to Standard Bank. I had to swipe my card at a merchant 3 times, each time declined for insufficient funds.....yet I had more than enough money in my account. I even went to the extent of transferring more money from my linked account and yet again Standard **** came to the rescue with yet another decline. On top of that I have been charged by Standard **** for the declines. Wow!!!!! Thanks for the 14 years of service (mostly bad) but this was the last straw. Did I mention I work for one of the other big banks???

Ps: Your app is **** (that rhymes). When I needed to make the urgent transfers, all of a sudden it can't link my accounts and it now starts showing me UCount balances which I was failing to see for the past year. Never have I seen such a useless bank.....everything fails!!!

0
Replies (2)
Standard Bank
Standard Bank's reply09 May 2019, 14:44
Official
 Dear Shimbarashe
 Thank you for posting your comments.
 
 One of our consultants will make contact with you to address this matter.
 
 Kind regards
 
 Complaint Resolution Centre
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SG
Simbarashe G's update10 May 2019, 12:34
Reviewer Update
When will they respond? I'm waiting for a call from you people. Is this another one of your automated responses?