Embarrassed & pathetic service

Item: Standard Bank
Rating: 1
Author: Rehaldy C

Good Day

On Saturday was my wife's birthday I decided to have a birthday lunch for her at Donnatello's at Monte casino. I had 17 close friends and family over for the lunch. everything went well till I asked for the bill. the waiter brought the card machine for me to swipe for R3763.00 he said the card declined I said impossible as I know there was money in my account he swiped 4 times 4 times it declined. I said wait let me go and withdraw money got to the atm it also declined me. Now ur a BIG institution do u mean to tell me u could honestly not tell your clients you have a technical glitch u cant swipe or withdraw money what if I had to wash the dishes for that amount of money that could not be paid. DO U KNOW HOW EMBARRASSING IT was for the waiter to tell me my card has been declined do u know the looks I got when the waiter said my card was declined 3 times. You guys don't have a ****** clue how it feels . I had to go and borrow money and pay it with interest to have that bill settled on Saturday interest that u not going to pay me this was embarrassing and pathetic service on Saturday

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

12 Nov 2018, 10:27

Dear Rehaldy

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank's reply12 Nov 2018, 10:27

Official

Rehaldy C's updateReviewer Update

12 Nov 2018, 10:33

You know what I told people on Saturday and Sunday I told them Standard bank will just issue a statement and say they sorry for the inconvenience and guess what you just proved my statement correct again I ask the question would u have just said sorry if I had to wash dishes cos my card got declined. I had to borrow money to settle a bill due to ur negligence not to notify ur clients

Rehaldy C's update12 Nov 2018, 10:33

Reviewer Update

Standard Bank's replyOfficial

16 Nov 2018, 15:26

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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Standard Bank's reply16 Nov 2018, 15:26

Official