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Pels M

1 reviews | Active since Jul 2014

09 Dec 2021, 14:45

Emails i do not understand,please explain.

I am getting "Account recovery" emails with a certain code.I don't know what they are about and if they are really from standardbank.I hope my account is still safe with you guys.This is the email.I changed the access code into x

Standard Bank Centre 5 Simmonds Street Johannesburg 2001 P.O. Box 7725 Johannesburg 2000 Telephone: *** Website: www.standardbank.co.za Your verification Code Please enter this code into the field. ××××××

Kind Regards Standard Bank / Stanbic Bank

Contact us if you received this mail in error, or have any further queries. South Africa: ***/ International: +***3

Please do not reply to this mail, as it was sent from an unattended mailbox.

0
Replies (2)
Standard Bank
Standard Bank's reply10 Dec 2021, 07:52
Official
Dear Pels M

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
*** 
*** 

Best regards,

Standard Bank
Standard Bank's reply13 Dec 2021, 15:03
Official
Dear Pels M

Thank you for allowing us the opportunity to look into your matter. 
  
 An email has been sent to you today requesting further details.
  
 Thank you for being a loyal customer. 
   
 Kind regards
   
 Mbali Majozi
   
 Customer Resolution Centre
 Consumer & High Net Worth SA 

Best regards,