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1 reviews | Active since Jul 2016

05 Jul 2016, 11:57

Emails from a previous employee with private information still being sent after MANY phone calls to cancel

<p>I have taken over a sales position at a company as well as an email address where Standard Bank email a breakdown of home load details arears and installments. After numberous calls to cancel the email on behalf of the previous employee I still receie the email. I called today again and Refilwe said it was not fair to compare her to other people there and once again I get a promise to cancel the email. Not the friendliest person I have spoken to at all. I find this is an invasion of privecy and should have been delt with with the first call months ago.</p>

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Replies (2)
Standard Bank
Standard Bank's reply05 Jul 2016, 13:49
Official

Good day Phillipa Coulbanis

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply07 Jul 2016, 06:19
Official

Good day Phillipa Coulbanis

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********