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1 reviews | Active since Jul 2016

05 Jul 2016, 11:59

Emails from a previous employee with private information still being sent after MANY phone calls to cancel

<p>I have taken over a sales position at a company as well as an email address where Standard Bank email a breakdown of home load details arears and installments. After numberous calls and emails to cancel the email on behalf of the previous employee I still receie the email. I called today again and Refilwe said I hadnt dealt with her and it was not fair to compare her to other people there and once again I get a promise to cancel the email. How many times must I do this! Not the friendliest or most understanding person I have spoken to at all. I find this is an invasion of privecy and should have been delt with with the first call months ago.</p>

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Replies (1)
Standard Bank
Standard Bank's reply05 Jul 2016, 13:53
Official

Good day Phillipa Coulbanis

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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