JL
Jarniene L

1 reviews | Active since Jan 2017

17 Feb 2023, 07:54

emails all bounce back

BELOW EMAILS BOUNCE BANK

From: JHBSouthRepairs3 Sent: Friday, February 17, 2023 7:46 AM To: ***. Subject: FW: Disgusted

From: JHBSouthRepairs3 Sent: Friday, February 17, 2023 7:31 AM To: *** Cc: Jarniene Langley <***> Subject: Disgusted

Good day

This morning I get a message on my cell of a purchase of R 489.94 from bestprogift.com.

I called in to report ***** as I never used my card on 10th as I was in training Friday and Saturday the whole day at our Head Office.

The gentleman who helped Sinethemba Ciko was very understanding and very professional and explained the process

My question to Standard Bank investigates the case while the customer must pay interest on the amount, which is very *********.

I will not pay the interest and the R 40.00 on this transaction and the inconvenience of me now taking time off work to collect a new card this the 3rd time I have ***** on my card.

I ‘ve spoken to numerous people and Standard Bank card seems to have ******* transactions happening on the credit cards often compared to other banks.

As a customer the amount should be taken off way must the customer fit the bill.

REF to my case ***5

Regards

0
Replies (1)
Standard Bank
Standard Bank's reply17 Feb 2023, 08:01
Official
Good  Morning Jarniene

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***

Best regards,