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BELOW EMAILS BOUNCE BANK
From: JHBSouthRepairs3 Sent: Friday, February 17, 2023 7:46 AM To: ***. Subject: FW: Disgusted
From: JHBSouthRepairs3 Sent: Friday, February 17, 2023 7:31 AM To: *** Cc: Jarniene Langley <***> Subject: Disgusted
Good day
This morning I get a message on my cell of a purchase of R 489.94 from bestprogift.com.
I called in to report ***** as I never used my card on 10th as I was in training Friday and Saturday the whole day at our Head Office.
The gentleman who helped Sinethemba Ciko was very understanding and very professional and explained the process
My question to Standard Bank investigates the case while the customer must pay interest on the amount, which is very *********.
I will not pay the interest and the R 40.00 on this transaction and the inconvenience of me now taking time off work to collect a new card this the 3rd time I have ***** on my card.
I ‘ve spoken to numerous people and Standard Bank card seems to have ******* transactions happening on the credit cards often compared to other banks.
As a customer the amount should be taken off way must the customer fit the bill.
REF to my case ***5
Regards
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Best regards,
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Best regards,
