Emailing private account statements to the wrong people

Item: Standard Bank
Rating: 1
Author: Richard M

Standard Bank sends private account statements to unrelated people, which is a breach of privacy. They refuse to acknowledge my complaints, via email, phone calls to Support line & ***** line, via internet forms and via social media.

Every month they spam me with an account statement for someone that I do not know - SIBONGILE EQUIPMENT TRUST. If they send me this account every month and refuse to rectify the situation, then you have to wonder who are they sending my or your account details to.

Private bank statements should not be sent to random people! What kind of bank does things like that? I would expect somebody to take this seriously but the jokers at Standard Bank think this is nothing to be concerned about.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

21 Sept 2017, 10:10

Dear Richard

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank's reply21 Sept 2017, 10:10

Official

Dear Richard

Thank you for posting your comments.

An email was sent to you requesting further details.

Awaiting your response.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Richard M's updateReviewer Update

21 Sept 2017, 10:40

Follows a redacted copy of the email reply I sent to Clint, to keep a public copy of how Standard Bank deals with this issue: ---------------------------------------------------------- Hello, Clint. Thanks for getting in touch. I hope you are able to sort this out once and for all. I'm very disappointed that I had to go onto a complaints website to name and shame Standard Bank before anyone took this seriously. My name is <******x>, my ID is <******x>, and you are receiving this from my email address. I have a Home Loan with you, but closed all other business with you years ago for poor customer service. I am attaching one of the bank statements that you send to me. I look forward to hearing from you.

Richard M's update21 Sept 2017, 10:40

Reviewer Update

Standard Bank's replyOfficial

21 Sept 2017, 13:40

Dear Richard

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank's reply21 Sept 2017, 13:40

Official

Dear Richard

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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