Email ****s

I have sent you several messages and emails asking for assistance for months and still nobody has called to assist if I dont get a satisfactory reply to this matter I will send the complaint to the ombudsman. I am receiving emails which I think are ****s please will somebody call me to sort this out.<br> <br> Is it because I am not a direct customer or what? My wife is one of your clients.<br> <br> <br> <br>