email/post bank statements

From the time I opened my credit card facility I have received my monthly statement by post. The bank often advertises that the statement is available by email.<br> <br> During October 2015, I received my statement by email. I contacted the bank and they confirmed the status on their system. The consultant could not explain why it had changed or who might have changed it. The consultant confirmed that they would change it back to post.<br> <br> I have had a query with the bank today and as part of the security questionnaire, the consultant asked how I receive my statement. We then identified that for some reason my account is marked as receiving my statement by email. I once again changed it back to post.<br> <br> The bank continues to unilaterally make changes to my account. This is unacceptable and an unnecessary waste of time to rectify. I can only imagine that it is very convenient for the bank to roll out policies without notifying clients. What I cannot accept is that this system does not have a log to identify changes on the account, this is not transparent at all.