Email is Snail mail for STDBNK

Dear Standard Bank<br> <br> First of all I would like a response to my query sent on 27th Jan 2015 @ 10:55:17am regarding closing my loan. At the rate it's taking you to reply, the debit will go off and I will have to start the whole procedure over again.<br> <br> Second, Please check if you staff can read before hiring them. Buhle Madlala called me Mr. Berry, which as you can see is not my name at all.<br> <br> Third, my last HP complaint was never dealt with properly. I got told that I would receive an email regarding my query, but I received nothing.<br> <br> Seriously, dealing with you people is a nightmare. Wakey wakey Standard Bank. Do you have a new service manager or something coz your service has become progressively worse over the past year. I left ABSA because of bad service and I won't hesitate to do the same with you.