Elite account not closed.Still getting charged

I went to the Montclair branch on 30/7/15 to close my Elite Plus account.<br> <br> The consultant assured me that there shouldn't be a problem and that she'd monitor the account.<br> <br> I then got an SMS on 13/8/15 saying that there is a R90.75 shortfall on my account.I was also charged a R19.00 service fee.<br> <br> I called the call centre that day and the consultant told me that I'd have to go to the branch,AGAIN,to have the account closed and have the charge reversed.<br> <br> I then emailed the consultant who helped me on 14/8/15 and asked her to help.There has been no response.<br> <br> On 19/8/15 at about 9:24am I filled out a complaint form on the Standard Bank website and I am yet to receive any feedback or acknowledgement.<br> <br> I then received another SMS today saying that a debit order has gone off my account.My account is now further overdrawn.<br> <br> This could have all been avoided had this been done right the first time.<br> <br> This is unacceptable.Please close the account correctly this time and have the charges reversed.<br> <br>