MB
Mark B
1 reviews | Active since Jan 2023
11 Oct 2024, 17:31
Electronic TRANSACTION delay by the BANK
When paying a beneficiary online the payment leaves your bank account but does not reflect in the other bank account. However if you are prepared to pay this can happen immediately. There appears to be no reason for the delay other that a payment. In other word this boils down to a monetary issue. The bank cannot give a reason for the delay except to blame the other bank, however if you pay there is no delay so blame must fall at the bank receiving the payment. We are in a digital age and there is no reason to delay a payment except for the bank to benefit or gain from the delay.
Helpful (0)
Replies (7)0
Replies (7)Standard Bank's replyOfficial
11 Oct 2024, 17:33Good day Mark.
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Oct 2024, 17:33
Official
Good day Mark.
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
MB
Mark B's updateReviewer Update
11 Oct 2024, 20:31Please do not reply from a standard automated Standard Bank Hello Peter Team, that has no answer. Reply with an answer or give details of whom is going to come back. Escalated to who?
This is not sincere and shows you don't care. Every contact with the bank is difficult and insincere and offers no solution including this one.
This is not sincere and shows you don't care. Every contact with the bank is difficult and insincere and offers no solution including this one.
MB
Mark B's update11 Oct 2024, 20:31
Reviewer Update
Please do not reply from a standard automated Standard Bank Hello Peter Team, that has no answer. Reply with an answer or give details of whom is going to come back. Escalated to who?
This is not sincere and shows you don't care. Every contact with the bank is difficult and insincere and offers no solution including this one.
This is not sincere and shows you don't care. Every contact with the bank is difficult and insincere and offers no solution including this one.
MB
Mark B's updateReviewer Update
11 Oct 2024, 20:32Please do not reply from a standard automated Standard Bank Hello Peter Team, that has no answer. Reply with an answer or give details of whom is going to come back. Escalated to who?
This is not sincere and shows you don't care. Every contact with the bank is difficult and insincere and offers no solution including this one.
This is not sincere and shows you don't care. Every contact with the bank is difficult and insincere and offers no solution including this one.
MB
Mark B's update11 Oct 2024, 20:32
Reviewer Update
Please do not reply from a standard automated Standard Bank Hello Peter Team, that has no answer. Reply with an answer or give details of whom is going to come back. Escalated to who?
This is not sincere and shows you don't care. Every contact with the bank is difficult and insincere and offers no solution including this one.
This is not sincere and shows you don't care. Every contact with the bank is difficult and insincere and offers no solution including this one.
Standard Bank's replyOfficial
12 Oct 2024, 08:14Good day Mark.
The matter is being treated as a priority and our team will reach out to you, to provide further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team will reach out to you, to provide further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Oct 2024, 08:14
Official
Good day Mark.
The matter is being treated as a priority and our team will reach out to you, to provide further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team will reach out to you, to provide further assistance.
Kindest regards
Standard Bank Hello Peter Team
***
MB
Mark B's updateReviewer Update
29 Nov 2024, 19:04As you mentioned this is a priority. Well its been 6 weeks and nobody from the Hello Peter team has reached out. In fact there has been no contact at all for the bank.
Seriously?
The reason you are so busy is because you are continually not answering questions.
Can we move this up a level please...
Seriously?
The reason you are so busy is because you are continually not answering questions.
Can we move this up a level please...
MB
Mark B's update29 Nov 2024, 19:04
Reviewer Update
As you mentioned this is a priority. Well its been 6 weeks and nobody from the Hello Peter team has reached out. In fact there has been no contact at all for the bank.
Seriously?
The reason you are so busy is because you are continually not answering questions.
Can we move this up a level please...
Seriously?
The reason you are so busy is because you are continually not answering questions.
Can we move this up a level please...
MB
Mark B's updateReviewer Update
30 Nov 2024, 08:29Sorry but that is a lame response from people that are not accountable.
I must be on the look out for a response??? I have been looking out for a year and there has been nothing.
Who is dealing with it? Surly after a year there must be some response from somebody?
If you were serious you would tell me who and by when.
This is true STANDARD BANK form where you cannot get hold of anybody, nobody is responsible, everything is hidden behind stupid people in a call center yet my call is important and everyone is sorry.
Pathetic PR, pathetic customer service.
I must be on the look out for a response??? I have been looking out for a year and there has been nothing.
Who is dealing with it? Surly after a year there must be some response from somebody?
If you were serious you would tell me who and by when.
This is true STANDARD BANK form where you cannot get hold of anybody, nobody is responsible, everything is hidden behind stupid people in a call center yet my call is important and everyone is sorry.
Pathetic PR, pathetic customer service.
MB
Mark B's update30 Nov 2024, 08:29
Reviewer Update
Sorry but that is a lame response from people that are not accountable.
I must be on the look out for a response??? I have been looking out for a year and there has been nothing.
Who is dealing with it? Surly after a year there must be some response from somebody?
If you were serious you would tell me who and by when.
This is true STANDARD BANK form where you cannot get hold of anybody, nobody is responsible, everything is hidden behind stupid people in a call center yet my call is important and everyone is sorry.
Pathetic PR, pathetic customer service.
I must be on the look out for a response??? I have been looking out for a year and there has been nothing.
Who is dealing with it? Surly after a year there must be some response from somebody?
If you were serious you would tell me who and by when.
This is true STANDARD BANK form where you cannot get hold of anybody, nobody is responsible, everything is hidden behind stupid people in a call center yet my call is important and everyone is sorry.
Pathetic PR, pathetic customer service.
Standard Bank's replyOfficial
01 Dec 2024, 08:11Hi Mark
We will follow up and get back to you.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up and get back to you.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Dec 2024, 08:11
Official
Hi Mark
We will follow up and get back to you.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
We will follow up and get back to you.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
