Electricty ***** still no reversal of the money

Item: Standard Bank
Rating: 1
Author: PRIV C

I logged in a complaint about electricity which was bought on my mobile app. Numerous cases have been opened up to date l havent received a reversal. One employee personal tried to assist, he vanished as well. No feedback or whatever. Electricity ****** in 2020 now we in September 2021 the bank hasnt reversed the transaction. Its call after call with no tangiable outcome. What a dissapointing bank in dealing with *****

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

31 Aug 2021, 02:09

Hello Priv Cheteni

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support.

Kind regards

Complaint Resolution Centre
***

*** (fax)
***

Standard Bank's reply31 Aug 2021, 02:09

Official