PW
Portia W
1 reviews | Active since Mar 2020
23 Jul 2025, 22:52
Electricity token sms not received after allowing permission on Mandatory Trust Call Security
I'm very annoyed with the mandatory trust call permission on the standard bank app, I had to allow permission to be able to sign-in.
I then purchased electricity once I signed in to the app but now I haven't received an sms with token numbers, I only received an sms for purchase confirmation. This is frustrating as I urgently need electricity😡
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
24 Jul 2025, 05:57Dear Portia W,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jul 2025, 05:57
Official
Dear Portia W,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
PW
Portia W's updateReviewer Update
24 Jul 2025, 23:12Thank you for calling, I was in a meeting and couldn't respond to your call.
Please be advised that I have been sorted with my electricity token number.
Please be advised that I have been sorted with my electricity token number.
PW
Portia W's update24 Jul 2025, 23:12
Reviewer Update
Thank you for calling, I was in a meeting and couldn't respond to your call.
Please be advised that I have been sorted with my electricity token number.
Please be advised that I have been sorted with my electricity token number.
Standard Bank's replyOfficial
25 Jul 2025, 04:16We would like to thank you for giving us the opportunity to address your matter.
We are pleased to hear that the matter has been resolved.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We are pleased to hear that the matter has been resolved.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply25 Jul 2025, 04:16
Official
We would like to thank you for giving us the opportunity to address your matter.
We are pleased to hear that the matter has been resolved.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We are pleased to hear that the matter has been resolved.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***