LM
Lesareng M

1 reviews | Active since Jun 2021

29 Jul 2022, 08:59

Electricity *******|| Robin Hood of Eskom. ***** from the Poor give to the Rich

What is happening with your call centre? you've changed options and I am unable to get hold of your online team and your whatsApp helpline is like phoning the government department its not helpful at all May you kindly advise on how you calculate your Eskom Electricity Rates. I feel ******. May I kindly get someone explain to me on how I can buy R100 ans get 50KW then when I buy electricity for R1000 you give me 376kw. I just need to understand your calculations so I can stop buying electricity from your site. I know my account means nothing to your business all I want to know is your electricity calculations coz you really are adding more to the financial strains we currently feeling in this economy.

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Replies (3)
Standard Bank
Standard Bank's reply29 Jul 2022, 09:12
Official
Good Day Lesareng

Thank you for raising your concerns with us. 

We have escalated your matter and can assure you that the relevant team has prioritised a resolution for you.

Our team will be in touch soon.

Kind regards 

Standard Bank Help Centre 
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LM
Lesareng M's update29 Jul 2022, 16:24
Reviewer Update
Hi George Bila

Thank you for assisting with my complaint . I really appreciate


Standard Bank
Standard Bank's reply29 Jul 2022, 16:29
Official
Dear Lesareng 

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards

Standard Bank Hello Peter Team 
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