DW
Daphne W
1 reviews | Active since Apr 2018
10 Nov 2022, 15:48
Eish!
Yesterday I go a new phone. I have accounts at different banks and had my tech issue (not being be to access banking on my app) sorted out in two ticks at the other banks. The person at the door who assisted asked me to do a few things on my phone and then said that I needed data to continue. I said hat I did not have any on my phone and was told to go and buy some because the bank does not have wifi. I turned around and left. I was not there to use or ***** any of the bank's wifi, but to try and sort out a legitimate problem. Now I'm at home with wifi and still can't sort out the problem. Eish, Standard Bank, eish!!!!!!!!!!
Helpful (0)
Replies (2)0
Replies (2)Standard Bank's replyOfficial
10 Nov 2022, 15:56Good Day Daphne
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply10 Nov 2022, 15:56
Official
Good Day Daphne
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
15 Nov 2022, 09:02Dear Daphne
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
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We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Nov 2022, 09:02
Official
Dear Daphne
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
