IS
Ingrid S

1 reviews | Active since Mar 2009

31 Jul 2017, 09:56

EFT Technical Error - 6 days later!!!!!

<p>An EFT Transfer of R1,000 turned into a debit off my account of R8,571.20. I have called every day (sometimes twice a day) only to be told that it is a technical error and will be resolved...... problem is nobody can say when it will be resolved. How are we supposed to survive, when all available spending money for the month of August is tied up in a technical issue that Std Bank has? What is most annoying is that Std Bank, haven't had the courtesy or respect of their clients to bother communicating. It has been left up to me to chase after them for my money. I have even lodged two complaints on their website which have been ignored. A few simple sms messages advising the clients of the progress (or lack thereof) would go a long way.</p>

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Replies (1)
Standard Bank
Standard Bank's reply01 Aug 2017, 09:14
Official

Dear Ingrid

Thank you for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

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Best regards,