NM
Neil M

1 reviews | Active since Mar 2011

10 Aug 2018, 18:28

EFT Standard bank to standard bank taking 36hrs(and counting) to reflect.

Been waiting 36HOURS for a payment toiler from another Standard bank account holder to myself. I find it both unprofessional and extremely unacceptable that a payment takes so long to clear. Absa is immediate from Absa to Absa (public holiday, Sunday anyway for that matter and also doesn't matter what type of account you have.

So standard bank what is the F*******G Problem??? Why does it take so long to clear an electronic payment from standard bank to standard bank....what do you need so much time for? Don't you trust your customers?, or is it that you can not trust your own infrastructure and procedures that you need so much time to clear a EFT payment. Worst of all is I called the call center earlier and the payment is there and they confirmed it should clear but yet I'm still waiting!! PLEASE ATTEND TOP THIS AS IT IS PATHETIC TO SAY THE LEAST! TAKE A LESSON FROM ABSA BANK IF YOU HAVE TO. BUT FIX YOUR SYSTEM ANDF GET YOUR S**T TOGETHER!!!! VERY VERY VERY UNHAPPY ABOUT THIS!!!!

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Replies (1)
Standard Bank
Standard Bank's reply11 Aug 2018, 05:29
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Niyaaz Jardine

Complaint Resolution Centre
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*** (fax)
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