SO
Sonja O

1 reviews | Active since Feb 2014

03 Jun 2015, 08:35

EFT reversal or EAP recall

Hi. I need urgently assistance!!! the call centre tried to help, but OBVIOUSLY couldn't. My husband transferred R800 from his Std bank account to my Std bank account - INCORRECTLY at 7.15 this morning!!! I phoned the call centre at 8am. I am not using my Std bank account as paying off my overdraft. I NEED this amount reversed to his account urgently, but no-one can help me. I was told they can do and EAP recall, which takes 10 WORKING DAYS AND COSTS R290, but was later told, it cannot be done, due to the amount being allocated to my overdraft already. It is totally RIDICULOUS, THAT MONIES CANNOT BE REVERSED IMMEDIATELY. I CANNOT USE MY ACCOUNT, DUE TO PAYING OFF MY OVERDRAFT, SO I CANNOT TRANSFER IT BACK!!! Now, I am told to go to the bank and sit and wait for assistance!!! I do not have time for this!!! Please assist urgently!!! I CANNOT TAKE CALLS DURING OFFICE HOURS, ONLY COMMUNICATE VIA EMAIL

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Replies (1)
Standard Bank
Standard Bank's reply03 Jun 2015, 12:02
Official
Hello sonja27,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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