EFT recall

On the 13th September 2017 I did an EFT from my Standard bank account to a suppliers account at FNB. On the 14 th of September 2017 the supplier informed me that the account had been closed. On the 14th of September 2017 I went to the Standard bank at Hayfields PMB to inform them of the problem and was told not to worry as the funds would be back in my account in four days. By the 21st of September there were still no funds in my account so I phoned the call center and spoke to Shomang Kamonelo who Emailed a form the needed to be filled in, this I did straight away and got a response quoting QMRC ********** 34849 that the request had been recieved and it would cost R290. On the 22nd of September I got an EMail from Standard bank telling me the issue had been resolved. By the 29th of September there were still no funds back in my account and again I called the call center and spoke to Harriet Khambule who requested I Email the original form and the mail informing me the problem had been resolved. (reference number now quoted ********** 643) On the 2nd of October still no funds so I Emailed Harriet Khambula again, to date I have received no response from her. On the 4th I again phoned the call center and asked that somebody tell me what is going on, no response. On the 5th I again phoned the call center and spoke to Intombi who told me Langa was handling the case I he would call back, still no call back. What does it take for somebody to tell me what is happening and for me to get my money back.