EFT Recall

<p>I logged a call through the Standard Bank toll free number on 25th January 2017 to recall a transfer made from my savings account, I was given a reference number on the day. Two days later, I received a text message to say that my query has been resolved, however, I did not receive my money. This was then followed up with a phone call on the 3rd February and the lady that assisted me told me that I was supposed to have completed a form. My question to her was that, how was I to know if it was not shared with me. She then emailed the form to me to which I completed and emailed on the samed day, in my email, I asked to be given a reason as to why I was not given the forms to complete. I then received an email on the 6th February confirming receipt of my email (forms) and I was told that Jannicke Hill was going to handle my query, no explanation was given as to why I was not given the forms. I followed this up with a thank you message and to say that they have not responded to my question about the form. I can confirm that my email was ignored. I sent an email on the 14th February to ********** ********** ********** asking for an update/feedback but no one came back to me. A follow up email was sent on the 15th February to say that I am going to take this matter up with my attorney. I can confirm that I have to date, not received and sms nor an email in response to my email. I feel disrespected and disregarded after more than 20 years of banking with Standard Bank. </p>