1 reviews | Active since Aug 2016

02 Sept 2016, 10:47

EFT Payments

<p>I have been trying for 4 months to get my internet banking working on my one account with SB. First month I tried to do an EFT payment, my EAP limit was not set up and I kept getting an error when trying to amend the limit myself. I went in to the bank and asked them to set it up for me so I could make the payments. I was told that they could only make it temporary as I need to set it up myself, and that the error was only temporary. So I accepted this.</p> <p> </p> <p>The next month, same thing. EAP limit of R 0, error when attempting to adjust. I went in to the branch again, and they gave me the same story.</p> <p> </p> <p>Month 3, same thing.</p> <p> </p> <p>Month 4 I eventually got them to set the limit to be permanent at the branch, only after having a long arguement with the consultant as to why I want to use this specific account instead of my other accounts. She was basically trying to force me to use my other private accounts to do all my EFT payments.</p> <p> </p> <p>So, to my "surprise", this month again I want to do my payments and the thing is not working. I phone the bank (because I cannot leave work yet again to go in to the branch) so that a consultant can make the payments on my behalf from my account. </p> <p> </p> <p>Nope, I cannot do this I need to go to the branch again.</p> <p> </p> <p>I have contacted FNB. My cards will be arriving in 5 days time and they will switch my debit orders and salary on my behalf. Not one trip to the branch, no problems.</p> <p> </p> <p>Good-bye Standard Bank. I hope you are happy now!</p>

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Replies (3)
Standard Bank
Standard Bank's reply02 Sept 2016, 14:08
Official

Good day Angelique Sporadic Salgado

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply08 Sept 2016, 11:35
Official

Dear Angelique Sporadic Salgado

Thank you once again for your posting.

I refer to my email correspondence and you are more than welcome to liaise with me when you can.

Kind regards

Clint Petersen

Complaint Resolution Centre

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's update13 Oct 2016, 13:09
Reviewer Update

So, last month I went in to the branch again for assistance. Now, here I am sitting on hold with the call center because I need to access the online banking to draw statements... And after 7 minutes on hold the call gets dropped.

This is not good for my health. Lol