Eft payment Pay & Clear Nightmare

I am highly disgusted and upset with Standard bank. I did an eft payment from my personal std bank account to my other FNB account on the 12-12-2018 ********** This was a PAY & CLEAR IMMEDIATELY payment. Till this hour I have not received any funds on my FNB account.

I followed up the very same day with STD bank , I was told the money just needed to be released and that the consultant I was speaking to is doing it right away. I have been calling the call centre, been promised that the matter has been escalated to the IT dept and someone will call me.

That has not happened. From the 12 to the 15th December I am yet to receive my money which was supposed to have been in my account immediately. I am disgusted not only by the fact that I paid for a service which I did not get,but for my money to just dissapear and nobody cares.

This has caused me so much trauma, I am not sleeping and my blood pressure is sky high, R6000.00 is a lot of money to just dissapear.

I am surely taking my account elsewhere. This has been the worst experience of my life. I could not travel as the money I intended to use is somewhere in your system.