EFT Payment Mess - giving me the runaround
<p>The same as so many other users I have made an internet payment of R 500 which suddenly changed to R 16 252.48.</p> <p> </p> <p>I called the Standard Bank helpline and was informed that it was an IT error and the funds would automatically be reversed.</p> <p>Phoned again the next day and was told that I will recieve an sms and a call to sort out the issue. NO CALL.</p> <p> </p> <p>Called the help center again on today (twice now) only to be told the matter was escalated to a manager and that I would be phoned back within the hour with help.</p> <p> </p> <p>NOTHING!</p> <p> </p> <p>Every time I wait for an average of 0 minutes on a call center that is apprently always experiencing high call volumes. BUT NOTHING IS HAPPENING</p> <p> </p> <p>Best part of it is that my debit orders are going of tonight and they will bounce because of Standard Bank not fixing this problem.</p> <p> </p> <p>I am tired of being given a different BS story and promise every time I have to sit and tell the entire story to a new consultant on the line.</p> <p> </p> <p>THIS IS A STANDARD BANK ERROR AND NOW IT IS AFFECTING ME! Its not a simple case of Standard Bank saying its ok we will reverse the penalties on the debit orders if any occur! The people who have to recieve the money on the other side does not give a rats#$E% about Standard Banks problem.</p> <p> </p> <p>FIX THIS NOW!</p> <p>My refernece number with the call center is ********** 336</p>
Just flippin awesome Standard bank.
I sat on the help center call for more than 30 minutes and ONCE AGAIN was promised the matter was escalated and someone would call me before the end of business TODAY. Same as the lie that was told the last three days.
NO ONE HAS CALLED.
This is absolutley pathetic. If someone from Standard Bank can be so kind as to please tell my family why we cannot buy food?!
Your lack of interest in a problem YOU created is disgusting. I am getting a runaround from absolutely EVERYONE and all that your call center agents keep telling us is "We appreciate your problem" APARENTLY YOU DON'T!
Get this fixed Standard Bank. NOW. Its your system fault not your cleints fault.!
Just flippin awesome Standard bank.
I sat on the help center call for more than 30 minutes and ONCE AGAIN was promised the matter was escalated and someone would call me before the end of business TODAY. Same as the lie that was told the last three days.
NO ONE HAS CALLED.
This is absolutley pathetic. If someone from Standard Bank can be so kind as to please tell my family why we cannot buy food?!
Your lack of interest in a problem YOU created is disgusting. I am getting a runaround from absolutely EVERYONE and all that your call center agents keep telling us is "We appreciate your problem" APARENTLY YOU DON'T!
Get this fixed Standard Bank. NOW. Its your system fault not your cleints fault.!
Once again I phoned the Standard Bank Call center after yet another day went by with yet another promise unkept. I asked the agent on the call center to put me throught to a manager as it is clear that phoning the call center has no effect whatsoever but I was told that there are no managers.
I am changing banks. This whole scenario is pathetic service from Standard Bank. It seems that the only solution to the problem is to make promises to a client that you will be phoned before the end of business on the day and then simply not doing it and hoping the client won't phone again in the morning.
Apart from the service that is virtually none exisitant it is the fact that you are blatantly **** to by standard bank for days in a row - repeatedly - and they don't give a damn about the predicament THEY have placed you in. Your service and integrity is uterly disgusting Standard Bank.
So much for "joining people on their journey" like your adverts say. How about changing that to "let us lead you down the path to pathetic service and a lesson on how to leave client in the lurch"
Once again I phoned the Standard Bank Call center after yet another day went by with yet another promise unkept. I asked the agent on the call center to put me throught to a manager as it is clear that phoning the call center has no effect whatsoever but I was told that there are no managers.
I am changing banks. This whole scenario is pathetic service from Standard Bank. It seems that the only solution to the problem is to make promises to a client that you will be phoned before the end of business on the day and then simply not doing it and hoping the client won't phone again in the morning.
Apart from the service that is virtually none exisitant it is the fact that you are blatantly **** to by standard bank for days in a row - repeatedly - and they don't give a damn about the predicament THEY have placed you in. Your service and integrity is uterly disgusting Standard Bank.
So much for "joining people on their journey" like your adverts say. How about changing that to "let us lead you down the path to pathetic service and a lesson on how to leave client in the lurch"
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
Thank you for being a loyal customer.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
The same old same old default cut and paste answer from Standard Bank.
Zeenath Hassen... Just to let you know NO ONE from Standard Bank phoned me.
This situation was pathetically handled.
In the end I had to insist to talk to a supervisor at the call center after the 8th time that I phoned.
A lady by the name of Adele Le Grange was the first person to bother following up and who bothered to phone back as promised.
It was NOT standard Bank (Or perhaps you should change your name to Sub-standard Bank).
Every singe promise of being phoned back was not held and if it was not for Adele andand me phoning untill I got helped this matter would probably still be outstanding.
You should make Adele some senior manager. Maybe you would start getting things right for a change.
The same old same old default cut and paste answer from Standard Bank.
Zeenath Hassen... Just to let you know NO ONE from Standard Bank phoned me.
This situation was pathetically handled.
In the end I had to insist to talk to a supervisor at the call center after the 8th time that I phoned.
A lady by the name of Adele Le Grange was the first person to bother following up and who bothered to phone back as promised.
It was NOT standard Bank (Or perhaps you should change your name to Sub-standard Bank).
Every singe promise of being phoned back was not held and if it was not for Adele andand me phoning untill I got helped this matter would probably still be outstanding.
You should make Adele some senior manager. Maybe you would start getting things right for a change.